This limited warranty applies only to physical goods purchased directly from Aqua Leak Detection.

What is Covered

Defects in materials or workmanship under normal use during the warranty period. During the warranty period, Aqua Leak Detection will repair or replace, at no charge, products or parts that prove defective due to improper materials or workmanship under normal use and care.

Warranty Period

• 5 years for the handheld display screen.
• 1 year for all other parts, sensors, and accessories (including wall sensors, indoor/outdoor floor sensors, straps, headphones, cables, soil probes, carry cases, and other included accessories).

A replacement product or part assumes the remaining warranty of the original product, or 60 days from the date of replacement or repair, whichever is longer.

What is Not Covered

• Misuse, abuse, or operation outside intended conditions
• Damage caused by environmental factors (moisture, heat, impact, etc.)
• Normal wear and tear
• Consumables, including but not limited to batteries (whether supplied with the product or purchased separately), fuses, etc.
• Cosmetic damage that does not affect functionality
• Damage not resulting from defects in materials or workmanship

Batteries supplied with Aqua Leak Detection products are provided for convenience only and are not covered under this warranty. All batteries are excluded from warranty coverage, and battery performance and lifespan will vary depending on usage, storage, charging practices, and environmental conditions.

Proof of Purchase

Warranty claims must be accompanied by valid proof of purchase (receipt or invoice). Without proof of purchase, we may be unable to process your claim.

Unauthorised Repairs & Modifications

This warranty does not cover damage or failures arising from unauthorised repairs or modifications, or from the use of non-approved accessories, parts, or power supplies.

Customer Cooperation & Timely Communication

To keep your warranty valid, you must respond to Aqua Leak Detection’s requests for information (such as photos, videos, or troubleshooting steps) within 30 days. Failure to reply within this time, or prolonged delays, may be considered an abandonment of the warranty claim. If delays caused by the customer extend past the original warranty period, Aqua Leak Detection reserves the right to refuse coverage.

How to Obtain Warranty Service

First contact us to determine the problem and the most appropriate solution:
Email: info@aquald.com  |  Phone: (+61) 1300 343 464

Packaging & Freight Responsibilities

Customers are responsible for safely packaging the product for return. Aqua Leak Detection will cover reasonable return postage only where the product is confirmed defective under this warranty; otherwise, the customer is responsible for shipping costs.

Limitation of Liability

To the extent permitted by law, Aqua Leak Detection is not liable for any indirect, incidental, special, or consequential loss or damage, including loss of use, loss of data, or loss of profits, arising from or related to the use of the product. Our liability is limited to the repair or replacement of the product as set out in this warranty.

Your Rights Under Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded. You may be entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Care Note: Leak detection equipment is delicate (microphones and sensors). With proper care and use, the equipment can last a lifetime.

Last updated: 15 September 2022