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Refund policy
Warranty Disclaimer:
This limited warranty applies only to physical goods and only for physical goods purchased from Aqua Leak Detection.
What does this warranty cover?
This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Aqua Leak Detection will repair or replace, at no charge, products or parts of a product that proves to be defective because of improper material or workmanship under normal use and care.
What we do to correct problems
Aqua Leak Detection will repair the product without charge, using new or refurbished replacement parts.
How long does the coverage last?
The warranty period applies to physical goods purchased from Aqua Leak Detection from the date of purchase, as follows:
5-year warranty for the handheld display screen.
1-year warranty for all other parts, sensors and accessories (this includes the wall sensor, indoor floor sensor, outdoor floor sensor and large outdoor floor sensor, the strap, noise-cancelling headphones, cables, steel soil probe, lockable carry case, and all other accessories included with the product).
A replacement product or part assumes the remaining warranty of the original product, or 60 days from the date of replacement or repair, whichever is longer.
Please be aware that our leak detection equipment is delicate as you are handling microphones and sensors. However, with proper care and use, our equipment can last a lifetime
What does this limited warranty not cover?
This Limited Warranty does not cover any problem caused by: working conditions, malfunctions or damage not resulting from defects in material or workmanship.
What do you have to do?
You must first contact us to determine the problem and the most appropriate solution to obtain warranty service.
Exchanges and refunds:
Our return policy is in addition to your rights under the Australian Consumer Law because we want to ensure that you have the correct solution for your requirements. Aqua Leak Detection makes considerable efforts to select items for sale in our shop and online that are unlikely to be faulty. However, we acknowledge that some products may have faults not visible during dispatch. In the unlikely event of a defect, you may, under Australian Consumer Law, be entitled to have the goods repaired, exchanged or receive a refund. We reserve the right to assess whether the failure is minor and repairable; therefore, we may not offer a refund or exchange. In the event of a fault, the goods are returned to our account, but the claimant must provide proof of purchase and await our instructions for the return.
At Aqua Leak Detection, we prioritize the timely dispatch of all Express orders, aiming to ship within 5 working days from the order date. We strive to fulfil your order promptly to ensure a swift delivery process. However, it's important to note that unforeseen circumstances or external factors may occasionally lead to delays. In such cases, we appreciate your patience and understanding as we work diligently to resolve any issues promptly. We remain committed to providing transparent and efficient service to all our valued customers.
At Aqua Leak Detection, we are committed to providing efficient and timely delivery services to our customers. In the event that a customer fails to pick up a product from a designated courier facility or rejects the delivery after the purchase, we would like to emphasize that we will not be able to provide any refunds.
It is the responsibility of the customer to ensure the timely receipt of their order once dispatched. This policy is in place to account for the costs incurred during the dispatch and delivery process. We encourage customers to promptly contact our customer support team if they encounter any issues or have concerns about their delivery.
Incorrect product ordered:
Suppose you have changed your mind or ordered the incorrect product for your requirements. In that case, we will accept the return of the goods for exchange only within seven days upon delivery of the product, provided the items are not bespoke or cut to measure. Please return the item unused, complete with all packaging and accessories, either in person to Aqua Leak Detection or by Express Post. We will not accept returns without the original packaging and ticketing. You must provide proof of purchase. If you are posting items to us, please ensure that you pack your item securely to prevent damage in transit. If your return arrives damaged, we cannot issue an exchange or refund. Aqua Leak Detection will not be responsible for your return shipping costs.
Incorrect product received:
If we have shipped an incorrect product to you, we will reimburse your return shipping costs (Express Post, a postage receipt must be supplied to us to receive a postage refund). We cannot re-supply returned products until we have inspected the return to verify that the order was sent incorrectly.
Process:
Once your return is received at Aqua Leak Detection, we will inspect the item and send you an email to advise you that we have received the returned item. We will also notify you of your exchange/refund approval or rejection. If the return is approved, the exchanged item will be forwarded after we receive payment for freight, or a refund will be processed. A credit will automatically be applied to your credit card or original payment method within 48 hours. If you have not received your refund into your account within five days, please contact us at info@aquald.com.
Defective or damaged items:
We may repair or replace items if they are defective or damaged. If you need a replacement, send an email to info@aquald.com. We will confirm your email.
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You are responsible for shipping costs when returning an item (unless Aqua Leak Detection has declared the product defective. In this case, Aqua Leak Detection will bear the return shipping costs).
Please contact us before shipping your return to avoid any inconveniences.
Leak Detection Refund Terms and Policies for Leak Detection Services (Temporarily Discontinued)
1. INTERPRETATION
In these conditions:-
(a) “Company” means AQUA LD ABN 75 805 564 721 its successors and assigns and any person acting on behalf of and with the authority of AQUA LD.
(b) “Client” means those requiring performance of the Works and includes their representative/s, agent/s or employee/s.
(c) “Works” means those services and materials to be supplied and carried out by the Company.
(d) “Contract” means agreement between the Company and the Client including but not limited to the terms and conditions herein and the quote submitted to the Client by the Company prior to commencement of the works.
2. CUSTOMER AUTHORISATION AND ACCEPTANCE
(a) The Client warrants that they are duly authorised to engage the Company to undertake the Works.
(b) Any signatory for a proprietary limited company is personally liable for the Client’s obligations as if the signatory is the proprietary limited company.
(c) The Client accepts the Contract by:
(i) signing and returning a true copy of the quotation (a signed facsimile or scanned copy of the quotation will be binding for the purposes of these terms and conditions); or
(ii) instructing the Company to proceed with the works in writing; or
(iii) by orally instructing the Company to proceed with the works; or
(iv) by paying the deposit or full amount regardless of whether any of the steps in 2(c) (i) – (iii) herein have or have not been taken.
(d) The date of acceptance is the date the Client takes any or all of the steps in 2(c) (i) – (iv) herein.
(e) The Company need not commence work until the quote has been accepted by the Client this includes payment of the deposit or the full amount as required by the Company.
(f) Quotations are valid for thirty (30) days only, unless an extension has been authorised by the Company.
(g) In acceptance of the quotation, the Customer warrants that it has not relied on any representation by the Company other than the written or verbal quotation.
3. CANCELLATION BY THE CLIENT
(a) The Client agrees to reimburse the Company for any costs, expenses and losses incurred by the Company if the Client cancels the Contract. These costs, expenses and losses may include, but are not limited to, administrative fees (limited to $265 inclusive of GST), cost of any materials purchased on behalf of the Client for the purposes of completing the Works, third party contractor fees to prepare, commence or complete Works, travel expenses incurred and any other reasonable costs incurred by the Company in the course of performing or preparing to perform Works as requested by the Client.
(b) The Company is entitled to retain any part or the whole of the Client’s deposit as reimbursement of the Company’s costs, expenses and losses.
(c) If the Company’s costs, expenses and losses exceed the quantum of the deposit the Company is entitled to recover the excess from the Client and the Company will serve notice on the Client specifying the amount payable and the Client shall reimburse the Company within seven (7) days of the date of the notice.
(e) If the Client fails to pay the amount specified in the notice within the timeframe allowed in condition 3(c) the Company will be entitled to commence legal proceedings to recover the amount despite condition 15 herein.
(f) Refunds will not be made or accepted unless the Companies representative causes damage to the property; or
(i) the Company has failed to provide the report within 30 days.
4. PAYMENT
(a) Any invoice balances must be paid on the day of completion of all works by the Client to the Company.
(b) Title of goods do not transfer to the Client until the balance of all outstanding invoices is paid for in full to the Company.
5. SECURITY OF PAYMENT LEGISLATION
Despite any provision in this Contract the Company is entitled if they elect to make and pursue payment claims under and in accordance with the provisions of the Building and Construction Industry Security of Payment Act 2002.
6. REPORTS
(a) All reports, findings and readings are based on instrumental findings by the Companies representative and their instruments and cameras.
(b) The Company is not a repair or building company.
(c) The Company provides findings based on, but are not limited to, leaks, flow of water and temperatures of surface areas.
(d) The Client must ensure that surface areas are dry prior to engaging the Company in order to ensure instrumental and thermal imaging accuracy.
(e) The Companies written reports are based on representatives knowledge and experience. Facts are proven by actual photographs and all of the Companies reports are true to the representatives knowledge.
(f) Completion of some reports may take up to 7 business days depending on the complexity of the leak and the report.
7. ENFORCEABILITY
If any condition or any part of any condition is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. If this is not possible, the condition (or where possible, the offending part) is to be severed from this Contract without affecting the enforceability, validity or legality for the remaining conditions (or parts of those conditions) which will continue in full force and effect.
8. GOODS AND SERVICES TAX (GST)
Any references in the Contract to the Goods and Services Tax (GST) bear the same meanings as the meanings given in the A New Tax System (Goods and Services Tax) Act 1999.
10. GOVERNING LAWS
In all respects the Contract is governed and interpreted in accordance with the laws that apply in the State of Victoria.
11. NOTICES
Any notices, request or demand to be given pursuant to this Contract shall be given in writing and shall be sent to the party by way of post, fax or email. Notice by fax or email shall be deemed to be given on the day the fax or email is sent and notice by post shall be deemed to have been given on the day following that on which it was posted.
12. TERMINATION
This Contract can be terminated by the Company if the Client fails to comply with any of its obligations under this Contract.
13. NO WAIVER
(a) No right under this Contract is waived or deemed to be waived except by notice in writing signed by the party waiving the right.
(b) A waiver by one party under 13(a) herein does not prejudice its rights in respect of any subsequent breach of this Contract by the other party.
(c) A party does not waive its rights under this Contract because it grants an extension or forbearance to the other party.
Executed by AQUA LD ABN 75 805 564 721)
in accordance with the Corporations Act 2001)
and/or the Company’s Constitution)