Our policy is in addition to your rights under the Australian Consumer Law.

Change of Mind / Incorrect Product Ordered

Returns for exchange only are accepted within 7 days of delivery, provided the goods are unused, in original packaging, and complete with all accessories. Proof of purchase is required. Customers are responsible for return shipping costs. We do not accept returns without original packaging.

Incorrect Product Supplied

If Aqua Leak Detection has shipped the wrong product, we will cover the return postage (Express Post with receipt) and re-supply the correct item once the return is verified.

Defective or Damaged Items

If an item is defective or damaged, please email us at info@aquald.com before returning it. We may repair or replace the item at our discretion. If the product is confirmed defective, Aqua Leak Detection will cover return shipping.

Refunds

Where a refund is approved, it will be processed to the original payment method within 5 business days after inspection. Shipping costs are non-refundable. If you receive a refund, any applicable return shipping costs may be deducted.

How to Start a Return

Please contact us first for return instructions:
Email: info@aquald.com
Phone: (+61) 1300 343 464

Return address
Aqua Leak Detection
PO Box 2002
Springvale South VIC 3172
Australia

Last updated: 15 September 2022